sunbeamtoy strives to provide quality-assured and good-performance products. Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact our support staff for help.

Return&Refund of the product also depends on the WARRANTY of the product. If the return is deemed appropriate by our staff (such as the wrong product received, the unsolvable issue occurred, etc), we’ll assist to offer return procedures and addresses. We do not accept a random return without any notice. If you do return the products randomly, we will not offer any refund.

We strive to ensure customer satisfaction while maintaining fair policies.

1. Return Window
You may request a return within 30 days of delivery. Items must be unused, unworn, and in original packaging.

2.Non-Returnable Items
The following items are not eligible for return:

  • Used or damaged items (not due to our fault)
  • Items without original packaging
  • Clearance or final sale items (if applicable)

3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos or videos. We will offer a replacement or full refund.

4. Return Process
To initiate a return:

  • Contact our support team
  • Provide your order number and reason
  • Wait for return instructions before sending the item

Unauthorized returns may not be accepted.

5. Refund Processing Time
Once we receive and inspect the returned item, refunds will be issued to the original payment method within 5–10 business days.

6. Return Shipping Costs

  • If the return is due to our error (defective/wrong item): we cover the cost
  • If due to personal reasons: customer pays return shipping

7. Exchanges
We currently do not offer direct exchanges. Please return the item and place a new order.

8. Order Cancellation
Orders can be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

9. Refund Exceptions
We reserve the right to refuse refunds if the returned item does not meet our policy conditions.

*Please be sure to contact our after-sale team at support@sunbeamtoy.com  before you submit your return or refund requirements. Otherwise, we are not responsible to take charge of the related